Cancellations & Issues

We want our brides to love their invitations and wedding suite items. If there is a problem with your order, please contact our customer service department via email [email protected] or by calling 866-895-2378. If the error is on our part, we will take care of the issue. If the error is a mistake on your part, we'll work with you to get it right. Returns and refunds will not be accepted/applied after your wedding date.

An order may be changed or cancelled by 5:00 PM (EST) of the next business day after placing an order. In order to ensure timely delivery of the product, we cannot hold orders any longer than that. Changes or cancellations cannot be made and refunds will not be issued after that time so we can ensure timely delivery.

Examples:
Order placed noon on Monday may be changed or cancelled by 5:00 PM (EST) Tuesday.
Order placed over the weekend may be changed or cancelled by 5:00 PM (EST) on Monday.

Please contact us via email [email protected] or by calling 866-895-2378.

While we do our best to catch an errors prior to printing, the final proofing is the client's responsibility. You have until the end of the next business day to make any changes before the order is sent for processing.

Please contact us via email [email protected] or by calling 866-895-2378.


 

Design FAQ

Yes, up to three colors are changeable on your invitations suite depending on the design. Select your card, then click on the 'design' tab to access the 'color' area to make your changes. Have fun creating your special Invitation! Select your colors one time and they automatically get applied to all of your suite items, including the front and back designs.

Yes, you can change the font style, color, size, italics and bold for any of the text. Check out our Font Guide.

Our invitations and suite items are printed on a state of the art digital printer for optimal printing quality.

Sure! Simply click on the text field to make any desired changes. See our Wording Guide for ideas and tips.

Yes, custom foil text is available on the invitation of your suite for a one-time fee of $79.99. Simply select 'foil' in the text field of your choice. Click HERE to view the available foil colors.

Foil artwork is available on several of the designs. If available, this option will appear in the 'color' section of the Design Tab. Click HERE to view the available foil colors.

Yes, this service is available for envelopes for Invitations, Save the Date Cards and Thank You Cards.

Find the perfect coordinating color in the Ribbon Color Guide.

Motifs are paper accents placed under the ribbon that is tied around the invitation. A heavyweight paper charm, debossed with a foil accent, can also be added to the ribbon. Both accents add an extra 'wow' factor to your invitations. Click HERE for more details.


 

General FAQ

Go to My Account in the upper right corner of the site and select 'My Saved Projects'

Not sure which invitation style is for you? We’re happy to send you our Wedding Wow Invitation Sample Kit so you can view a range of invitations. Sometimes holding actual paper invitations in your hand is the only way to make it real!

Our Wow Kit includes dozens of our paper stocks, color swatches, font samples, envelope samples–in other words, everything you need to know you’ve got this! It’s Easy! Just fill out the Sample Kit form.

Your invitation suites arrive ready for assembly. Many brides–and grooms too–enjoy an assembly party with the members of the bridal party. The invitations are easy to assemble!

Please review our privacy policy.

For most suite components, the price is reduced at the following quantities of 11, 25, 50, 100, 150, 250 and 350.


 

Ordering & Shipping

An average order will take between 10-20 days. Because the invitations are individually produced once you order, your invitation suite may take longer based on the complexity of the order.

Yes, for just $29.99 we will expedite your order. On average your order will arrive up to 5 days sooner depending on the complexity of your order.

An average order will take between 5-10 days. Because all components are custom printed, the invitation suite may take longer based on the complexity of your order.

We recommend taking one complete invitation suite to your local post office to be weighed. Additional postage may apply for thicker paper and/or additional suite components.

We do ship internationally. Shipping to FPO/APO is also available. These may require additional fees and customers are responsible for all duties, customs and additional shipping costs. We cannot ship to a PO Box so please provide a physical mailing address.

We accept Visa, Mastercard, American Express and Discover.

We will authorize your credit card at the time of purchase and charge your credit card when your order ships.

The site allows you to customize your colors and text, so you can see your virtual proof as it’s being created. This gives you the best experience and ordering online is the only way to order. Should you need assistance checking out, we are here to help.

After your order ships, you will receive an email with your tracking number but you can also click here.

Go to My Account in the upper right corner of the site and select 'My Orders'. Find desired order and click on 'Order More'.


 
 
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